Based on the South Coast we deliver outstanding service backup and support whether you are an independent business client or a large corporate organisation. We pride ourselves on the quality and reliability of our service backup as a key factor in our continued success over the years.
All our engineers are fully trained and accredited to the highest levels on the Ricoh range and on network connectivity. Our support vehicles are extensively stocked with spare parts so you can be sure downtime is kept to a minimum.
Our fully inclusive maintenance contracts include the following:
4 Hour emergency service response
Telephone hotline support
Implementation and on-going training support
All spare parts and consumables (with the exception of paper and staples)
Corrective and preventative maintenance
Engineers’ time and travel expenses
Free loan equipment if your machine has to be returned for workshop repair
Over 90% first time fix rate.
